Return Policy

You can return or exchange any merchandise within 3 days of receipt of your shipment. As it is a policy of our company never to re-cycle a shipped perishable product we will charge a 20% return fee.

How Do I Make A Return Or Exchange?

Follow our two step process:

1. Call 403-606-7358 or email customercare@chakula.ca for a Return Approval within 3 days of receipt of shipment. You will be given a Return Authorization Code. Affix this code on a sticker to the outside of the product you are returning
2. Please leave the product frozen until our driver is scheduled to pick it up. This product will not be recycled; however we will inspect it to assist us in our quality control. We will refund the full amount less 20% as soon as the package is received at our plant.

Once your return is received, it will be reviewed by our Returns department. You will receive an e-mail notification regarding your return or exchange within seven business days.

Your money will be refunded via the same method we received your payment. Refunds on purchases made with a credit card will only be credited to the same card. Cash payments will be refunded by company cheque. Please allow a reasonable time for your credit to appear on your charge card.

Cancelling An Order

The order can be cancelled anytime until the production has begun or the product in stock was sent.

Out-Of-Stock Items

Chakula.ca makes every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may be sold out. If an item you ordered is sold out, we will notify you via email. And will manufacture the same with top priority.

Q. What is Chakula?

Your answer to “What’s for Dinner?”

Q: How can I make a reservation for Chakula Tasting Nights?

Just click on the Tastings tab and select a convenient date and register yourself. If for any reason you cannot make it, please contact us as soon as possible You must create a login profile to make a registration on our website.

Q: Why can't I assemble my own entrees?

Our research indicated that majority of our customers have found our quick and convenient delivery/pickup service to be their option of choice. By focusing our efforts on delivery/pickup service only, we will be able to offer a larger monthly selection and provide a higher level of service to everyone.

Q: Can I request a certain ingredient to be left out of my meal?

All signature kits have items that are individually packed so you can omit or reduce the amount. If you require any additional deletion of ingredients, please request at time of order and we will accommodate as much as we possibly can.
In certain meals that may not be possible and in that case we will notify you. In some cases it may require extra costs and we will confirm with you before proceeding with the order.

Q: Can I go from freezer to oven?

Currently we do not have freezer to oven items, however we are constantly working to improve our offerings and welcome ideas from you, our valued client.
Our future plans are to add “bake and serve” items as well as single microwave meals.

Q: How many people will this serve?

Each entrée will serve 4 good appetites. If your family is larger, simply order two or more of each entree to meet the needs of your family or add items such as salads or appetizers. We have had constant comments that some of the meals easily feed 6

Q: Do I need to bring anything with me on pick-up orders?

When you come to pickup your Chakula entrees, we recommend that you bring a cooler to carry your meals home in. However, we will have your order bagged or boxed and ready for quick and convenient pickup.

Q: How much does it cost?

Currently we have signature entrée kits and BBQ items. Please refer to website for pricing. Please do not forget that we have volume discount of 5% on orders over $150 and that climbs to 10% on orders over $250. Many of our clients joint order with their neighbors, friends and family to take advantage of the discount.

Q. How much time does Chakula save me each month?

Chakula will save you 20 to 30 hours each month. We eliminate the hours you would spend trying to figure out what to cook (menu planning), grocery shopping (all you do now is buy pantry staples and drinks), reading recipes, prepping ingredients, running back to the grocery store for a recipe ingredient you forgot, cleaning up your prep area, and in many cases, you get to throw away the pan!

Q. What are your store hours?

We are an online ordering system with flexible delivery schedules. We will have 2 weekly tasting for new clients to discover the gourmet food we offer. In certain cases we will accommodate additional tasting; however we are limited to a capacity of 20 guests per tasting. We are open for pick up orders by appointment only.

Q. What forms of payment do you accept?

We accept most major credit cards and debit online on delivery orders. In addition we will also accept cash on pick-up orders. Sorry we do not accept personal checks

About Food

Q. What is the best way to defrost my entrées?

The proper way to defrost any frozen food is to store it in your refrigerator for 24 - 48 hours so it can thoroughly defrost. Defrosting food by leaving it on the kitchen counter at room temperature has the advantage of speed, but it also has the disadvantage of allowing for bacteria and spoilage, so we do not recommend this method. We do not recommend defrosting in the microwave, but this is only second-best and should be done with care. Over-microwaving can cause the edges of the food to overcook.

Q. How long can a thawed entrée stay in the refrigerator?

Completely thawed entrées can be stored up to 2 days, however we highly recommend that completely thawed entrees should NOT be stored in the refrigerator longer than 24 hours before cooking.

Q. How long can an entrée stay frozen?

Generally these entrée kits are ok up to 4 months, however we recommend no longer than 2 months.

Q. Do entrées come with side dishes?

Many entrees come with an accompanying side. We also offer numerous side dishes and appetizers—offering complete meals for you and your family.

Q. Is nutritional information provided?

Yes. We provide nutritional information for each of our entrées and side dishes and you can find this information on our Web site besides the items. If you require further information please contact us.

Q. Can I substitute some ingredients for others?

We will do our best in accommodating certain requests; however we may be restricted in certain recipes. Please consult our Chef by email/call to answer this question

Q. Can I use Chakula entrées if I have a severe food allergy?

We do not guarantee that any of our entrées will be safe for any allergy. Please call us and we will be happy to work with you to help determine the ingredients in each entrée. Please note that we do process nuts in our facility

Q. What options do you have for vegetarians?

In our initial offering, we do not have vegetarian meals; however we welcome suggestions and requests. Most of our products can easily be changed to become vegetarian. For instance, in many of our dishes, the meat can be left out and substituted with beans, lentils or vegetables.

Q. Would Chakula dinners work for me if I am on a special diet such as Atkins, South Beach or Weight Watchers?

We offer nutritional information for all of our entrées so you can integrate them into your lifestyle, no matter what that may be. While we do not design our menus around any of these diets because our meals are designed for the whole family, many of our entrées can be eaten by those on different diets. Check the nutritional information to determine carbohydrates, proteins, fats, etc.